Conflicts
Our Training courses in this category are related to conflict resolution. Conflict does not necessarily have to have a negative outcome, depending on how an organisation or person deals with the conflict. Conflict Resolution courses are designed to provide a positive approach to managing the conflict, enabling delegates to resolve and where appropriate, prevent conflict. Many courses use role play techniques to practice how to manage and resolve conflict in a variety of situations so arrive prepared to disagree with your colleagues!
Courses cover topics such as:
* Managing conflict situations.
* Understanding conflicts and their inevitability
* Handling conflict, disagreement, aggression and other strong emotions.
* The effects of conflict on productivity, motivation and the retention of personnel.